Thanks for visiting Plazaly. We want your local deal experience to be fun and a great deal too! We’ve compiled a list of frequently asked questions to help your experience run smoothly. If you have a question that you don’t see here, please feel free to {contact us} so we can help you.
If I have a reservation and I can’t make it, can I get a refund?
Unfortunately, Plazaly cannot issue refunds for a previously purchased deal. We can, however, issue an in-store credit for your next visit.
What if I need to cancel my reservation?
Once you book your reservation, our Plazaly deal partners start preparing for your visit, especially if your deal includes an off-menu experience. However, our partners understand plans change and have agreed to offer an in-kind, in-store credit when a cancellation is unavoidable. Our policy is to convert the value of your deal into a gift card for you to use at a later date. Please note, the original Plazaly offer you purchased may not be available for redemption in the future.
After my purchase is final, are there any other charges I will be responsible for?
Yes, sales tax and gratuity. As a courtesy to Plazaly partners, kindly consider tipping based on the actual value of the deal.
What if I am not pleased with my experience?
We understand things happen that can affect your experience. That’s why our team is committed to chatting with any customer who has had a bad experience. Plazaly wants to know about any situation in which customers were dissatisfied so we can help correct the issue and pass your feedback on to our partners.
All sales are final, so Plazaly cannot provide a refund.
Orders (Deals)
How do I check my order?
Check your orders online by entering the order number or logging in to your www.Plazaly.com account.
How can I change or cancel a Plazaly order after it has been submitted?
Need to make changes to your order? No worries, we’re happy to help!
You have 30 minutes after your order is submitted to change certain information.
The following information CAN be changed within 30 minutes of placing your order:
- Add items
- Remove items
Unfortunately, the following information cannot be changed once an order has been placed:
- Payment method
- Billing information, such as your name, address, and phone number
What is Plazaly’s cancellation policy?
We want you to be satisfied with your purchase, but if you need to cancel a reservation, a credit will be issued for the amount you paid. The credit can be used to purchase other deals from the same establishment in the future.
